Guest Refunds

When you book a chalet holiday with us, we act as your agent and the chalet owner or operator is the contracted principal. 

That is to say that your holiday booking or chalet rental is made according to the terms agreed with the owner or operator of the property you are booking.  This means that you will be subject to the specific terms and conditions set out by the host/operator/owner and applied to your booking. 

As soon as you make a booking reservation we will send you a copy of the host's terms and conditions so that you can see exactly what is needed to cancel and what reimbursement you might receive if you have paid a deposit or balance as part of your booking.

Typically there is a deposit to pay of 30-40% of the entire booking amount including service fees, cleaning and other extras (but notably excluding local tourist tax or taxe de sejour as it is known in France). Often the deposit cannot be refunded in case of cancellation but especially if cancellation by you is made less than 8 weeks prior to your scheduled arrival. Each host will have specific criteria when determining their polcy and we will communicate the specific terms and  conditions when you book and pay your deposit or balance.

Our role in this is to try and ensure that all parties are treated fairly. So in as much as it would not be fair for a holidaymaker to back out of a booking just a few days prior to arrival it is also not fair for owners to retain all of the deposit if a cancellation must happen many months in advance. 

There is usually a balance that is equitable to both sides. However if a host has to "re-market" a period that they booked to you with no guarantee they will find a replacement guest(s) it is understandable why they might wish to stand by their cancellation terms and conditions. 

Please speak to a member of our team if you have any concerns at all in the booking process.


Enquiries: +44 (0) 845 460 0606